Salamat Quality Programme

Host Academy

A certification built for family hosts across Kyrgyzstan and the Silk Road world. Real hospitality, honestly assessed.

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Certified hosts
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Badged hosts
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Halal verified

Six promises every certified host keeps

Certification means a host has been personally visited, assessed, and found to meet every one of these.

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Real family home

A genuine family residence — not a hotel, not a managed apartment. The host or their family lives on-site or nearby.

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Authentic food

Home-cooked meals prepared by the host family using local ingredients. What you read in the listing is what you eat.

Halal accuracy

Every halal claim — food, alcohol-free environment, prayer facilities — is self-declared and then verified through guest reviews after every stay.

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Responsive host

Certified hosts maintain a response rate above 80% and confirm or decline booking requests within 24 hours.

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Accurate listing

Photos are approved by the Salamat team. What you see in the gallery reflects the actual room and property — no stock images, no filters.

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Ongoing learning

Certified hosts complete Host Academy modules and participate in an annual re-certification assessment every April.

Host badge levels

Badges are awarded quarterly based on real performance data — not paid for, not self-claimed.

● Trusted Host
Trusted Host
  • Overall rating ≥ 4.5 / 5.0
  • Response rate ≥ 80%
  • Cancellation rate ≤ 5%
  • 5+ completed stays
★ Exceptional Host
Exceptional Host
  • Overall rating ≥ 4.7 / 5.0
  • Response rate ≥ 90%
  • Cancellation rate ≤ 2%
  • 15+ completed stays
  • Zero unresolved complaints
◆ Silk Road Master
Silk Road Master
  • Overall rating ≥ 4.8 / 5.0
  • Response rate ≥ 95%
  • Cancellation rate ≤ 1%
  • 3+ active seasons
  • Mentored 2+ new hosts
  • Founder nomination required

Halal Verified

A separate designation awarded to hosts whose Muslim-friendly claims are consistently confirmed by guests after real stays.

✓ Halal Verified

Hosts self-declare features like halal food, alcohol-free environment, prayer facilities, and Qibla direction. After every stay, guests rate how accurately these were provided. When a host's halal accuracy rating stays above 4.5 across 10+ Muslim guest reviews, they receive the Halal Verified badge.

This badge is reviewed quarterly and can be lost if accuracy drops below threshold. It is not awarded based on any external certificate — only real guest experience counts.

How certification works

Certification is annual. The process opens each January and closes March 31. Every April 1, uncertified listings are paused until the host completes recertification.

1

Apply in January

New hosts apply through their host dashboard. Returning hosts are automatically enrolled for recertification.

2

Personal visit

A Salamat team member or regional representative visits the property in person to verify the listing and meet the host family.

3

Photo approval

All listing photos are reviewed. We check that photos accurately represent the property — no misleading angles or staging.

4

Assessment score

The host completes a short self-assessment module. Combined with the visit report, this produces a score out of 100.

5

Certification issued

Hosts who pass receive their Host Academy certificate, valid until March 31 of the following year. Their tier (1, 2, or 3) is shown on their listing.

6

Quarterly badge review

Performance badges (Trusted, Exceptional, Master) are assessed automatically every April, July, October, and January based on real booking data.

Your year as a certified host

Every certified host receives these communications automatically. No surprises.

January
Certification Recertification window opens. New hosts can apply. Returning hosts receive their renewal checklist.
Badge Q4 badge assessment runs. Updated badges applied to listings.
February – March
Certification Personal visits and photo approvals completed. Assessment scores issued.
Weekly Monday digest: bookings, response rate, reviews, days to assessment.
April 1
Deadline Certification window closes. Hosts who have not completed recertification have their listings paused until they do.
Badge Q1 badge assessment runs. Upgrades applied immediately; at-risk hosts receive a warning.
April – June
Weekly Monday digest continues throughout the season.
July
Report Mid-season performance report. Covers bookings, guest feedback themes, rating breakdown, and badge standing.
Badge Q2 badge assessment runs.
August – September
Weekly Monday digest continues. Peak season support available.
October
Report End-of-season performance report. Full season summary with guest feedback analysis and income breakdown.
Badge Q3 badge assessment runs.
November
Planning Investment planning report. Suggestions for the off-season: upgrades, new services, certification improvements to consider before next April.
December
Weekly Monday digest continues. Prepare for January recertification window.
All reports are sent by WhatsApp in your preferred language (Kyrgyz, Russian, or English). Weekly digests are also available by email.

Ready to become a certified host?

Join the Salamat family. Get certified, build your reputation, and welcome guests from across the Muslim world and beyond.

Start your application